Frequently asked questions
Information for merchants planning and ordering Verde Composite products.
Can I buy through this website?
This is a trade product catalogue. Contact our team for a quotation, current stock and order arrangements. Online checkout is not available.
How long does delivery take?
Delivery typically takes 3–5 working days, subject to stock and your location. Confirm arrangements with our team when ordering.
How do I request samples?
Browse our sample options and contact our team with the range and colours you would like to compare.
How do the product planners work?
Open a product and select “Plan your project”. Enter your measurements, choose a finish and review the estimated quantities. Our team can check the layout and supporting components before you order.
How many boards are on a pallet?
Armour decking: 140. Evolved decking: 140 for both 3.6 m and 4.8 m lengths. SG cladding: 180. Traditional 3C cladding: 224. Armour cladding: 210.
Does a balustrade kit include the end post?
Each balustrade kit includes one post. Additional end-post kits may be required to complete your layout. Use the end-post quantity option in the updated planner or send us your drawing so we can confirm the components.
Is ELEMENTS decking fire rated?
Yes. ELEMENTS has a Bfl-s1 reaction-to-fire classification to EN 13501-1 for decking use. Refer to the technical specification and installation guidance for your application.
What guarantees are available?
Evolved products carry a 10-year guarantee and Armour products carry a 20-year guarantee, subject to the applicable product guarantee terms. Contact us for the terms relevant to your product and installation.
When should I report delivery damage or an incorrect order?
Please report damage, shortages or incorrect goods within 72 hours of delivery, quoting the order reference and including photographs where relevant. This is the reporting period, not a deadline for physically returning goods. Contact us to agree return arrangements. Applicable statutory rights and agreed order terms are unaffected.
Who should an end customer contact about an order?
The sales agreement is with the purchasing merchant. End customers should contact the merchant they purchased from; the merchant can raise the enquiry with us.
Do I need to log in to browse?
No. You can browse the catalogue and request product advice without a customer account. The account menu offers Shop or email sign-in.
Contact the Verde team for more help.
