Refund policy

Returns and refunds

Returns and delivery issues

Verde Composite supplies merchants. Our sales agreement is with the purchasing merchant; end customers should raise order queries with the merchant they bought from.

Reporting delivery issues

Please report damage, shortages or incorrect goods within 72 hours of delivery, quoting the order reference and including photographs where relevant.

The 72-hour period is for reporting an issue. It is not a deadline for physically returning goods. Contact us to agree any return arrangements before sending goods back.

This reporting procedure does not replace applicable statutory rights or the terms agreed for your order.

Return arrangements

For returns, exchanges or refunds, contact us with your order details so that we can confirm the arrangements applicable to your order.

Merchants can contact Verde Composite on 01656 337 559 or email support@tradelandscapesupplies.co.uk.